Last updated: October 25, 2026
Thank you for shopping with Reverie Maven. Whether you’re choosing a resource for your next chapter or something to wear along the way, we want you to feel informed before placing your order.
Our shop offers digital products and physical items that are printed or produced to order. Because of this, purchases are generally final, with exceptions for qualifying order issues and any rights required by law.
Print-to-Order Products
Every physical product is made after an order is placed. We do not accept returns, exchanges, or refunds for:
- A change of mind.
- Ordering the wrong size, color, style, or device model.
- Fit preferences when the item matches the size and description ordered.
- Accidental purchases or items you no longer need.
Please review the product description, size guide, available options, and shipping details before checking out. If you have a question, contact us before ordering. We’re happy to help you choose.
Damaged, Defective, or Incorrect Items
Your order should arrive as described. If an item arrives damaged, defective, misprinted, or different from what you ordered, please contact us as soon as possible, ideally within 14 days of delivery.
Include:
- Your order number.
- The name and email address used at checkout.
- A description of the issue.
- Clear photos of the item, the affected area, and any relevant packaging.
Please keep the item and packaging while we review your request.
For a verified production error, shipping damage, or incorrect item, we will arrange a replacement at no additional cost. If a replacement is unavailable or a refund is required by law, we will issue the appropriate refund.
Damage caused after delivery by misuse, improper care, or normal wear is not covered by our voluntary replacement policy. This does not limit any rights you have under applicable law.
Digital Products
Digital downloads, including workbooks, guides, worksheets, and templates, are final sale. Except where required by law, we do not offer returns, exchanges, or refunds for digital purchases, including purchases you have not downloaded or used.
Please review the description, previews, file format, and any listed software requirements before purchasing.
If your download link does not work, you receive the wrong file, or a file is corrupted or materially different from its description, please contact us. We will help restore access or provide a corrected file. If we cannot resolve a qualifying issue, we will provide an appropriate remedy, including a refund where required.
Order Changes & Cancellations
Please contact us immediately if you need to request a change or cancellation.
Physical orders may enter production shortly after checkout. We cannot guarantee changes or cancellations, and we generally cannot accommodate them once production begins.
Digital purchases generally cannot be canceled once access has been provided, except where required by law.
If we cannot fulfill your order, we will notify you and refund any unfulfilled items. If shipment is delayed beyond the promised timeframe, we will provide any cancellation and refund options required by applicable law.
Shipping & Delivery Issues
Please check your shipping address carefully before placing an order.
If a package is returned because of an incorrect or incomplete address you provided, or because it was not claimed, additional shipping charges may apply before it can be sent again. We will explain any charges before arranging reshipment.
If your order appears lost in transit, please contact us promptly, ideally within 14 days after the estimated delivery date, so we can investigate with our fulfillment partner and carrier.
If tracking shows delivery but you cannot locate the package, check with your household, neighbors, and carrier, then contact us for help.
We will review delivery issues individually and provide any replacement, refund, or other remedy required by applicable law.
Please Contact Us Before Sending Anything Back
Please contact us before returning an item. If a return is needed, we will provide instructions and the appropriate return address directly.
The business address displayed elsewhere on our website is not an authorized merchandise return location. Sending an item there, or returning an item without contacting us, does not automatically qualify the purchase for a refund.
If we require a return because of a verified defect, damage, or an error on our part, we will provide prepaid shipping or reimburse reasonable return shipping costs.
Refunds
If a refund is approved or required by law, we will confirm the details and issue it to the original payment method.
Any applicable taxes and shipping charges will be refunded as required by law. Your bank or payment provider may need additional time to post the credit.
Services & Third-Party Purchases
This policy applies to products purchased directly through the Reverie Maven shop.
Consulting, creative services, and other client work are governed by the applicable service agreement or booking terms. Purchases made through affiliate links or other retailers are subject to that seller’s policies.
Your Consumer Rights
Nothing in this policy excludes or limits any cancellation rights, warranties, or remedies that cannot legally be excluded. If applicable law provides additional protections, those protections take priority over this policy.
Questions About Your Order?
Please email orders@thereveriemaven.com and include your order number and the email address used at checkout.
Thank you for supporting Reverie Maven and the daydream behind it.